I didn’t receive my invitation, can’t sign in, or see a plan screen
Check your licensed email, invitation, and password reset before choosing a plan.
Start by checking which email address and account type you should use. A business license is assigned to an email address by your organization’s account owner or manager.
I did not receive the business invitation
- Search your inbox and spam folder for “Mileage Quest.”
- Ask your account owner or manager to check the address they entered and whether a license is assigned to you. They can review users in Dashboard > Licenses.
- Open the invitation sent to the correct address and use that same address when you sign in.
My password or sign-in is not working
On the app login screen or Dashboard login page, select Forgot Password? and enter the email address registered to your account. Check spam if the reset email is missing. If you still cannot sign in, ask your business administrator to confirm your license is assigned to that address.
The app asks me to choose a plan, but my employer pays
Before buying a plan, confirm you signed in with your licensed work email address. Ask your administrator to verify the assigned license. If both are correct and the plan screen remains, contact Support with a screenshot and the email associated with your account. Do not include your password.