Help Center

General Questions

How does it work?

Mileage Quest uses your phone’s location access to detect drives and can use calendar events to help connect destinations with trips. Review each trip before reporting. Start with the setup checklist.

Is there a free trial?

Trials are offered through specific promotions, so a free trial is not always available. Check the offer shown when you sign up for eligibility, trial length, and the price after the trial. If no trial terms appear, do not assume one is included. For a business trial or promotion you expected, contact Support before purchasing.

Can I sync my data with other Mileage Apps?

Mileage Quest does not currently offer direct syncing with other mileage apps. You can create and share mileage reports, but a report is not a full account-data export. See Can I export my account data?

Product/Feature Questions

What is Vacation Mode?

Vacation mode is a feature that pauses mileage tracking during your vacation or non-working days.

How do I adjust my app's appearance for "Dark" Mode

To enable Dark Mode, go to Settings > Appearance, then choose between Light Mode, Dark Mode, or Device Default, and apply your selection.

Why am I not seeing my calendar events?

An event needs a physical address and a start and end time to appear as a trip destination. Check that its calendar is enabled on your phone and in Mileage Quest. See the calendar troubleshooting steps.

Why are my trips not being logged?

Check that tracking is active, background location access is allowed, and Work Period or Vacation Mode is not pausing tracking. Then open Trips and use Refresh Trips for the date of the drive. Follow the full troubleshooting guide.

Why am I seeing duplicate Events?

The same event may exist in two synchronized calendars. Check the event in your phone’s calendar before deleting anything, then follow the duplicate-event steps.

Account Questions

How do I reset my password?

On the app or Dashboard login page, select Forgot Password? and enter the email address registered to your account. Business users should use the address to which their license was assigned. See account-access help.

My account was deleted, can it be recovered?

Unfortunately, once an account is deleted, it is permanently erased from the Mileage Quest database.

How do I upgrade my subscription?

Individual subscribers can open Manage Subscription in app settings or manage the plan through the store or Dashboard where they purchased it. Business account owners can add licenses in the Dashboard or contact Support for other plan questions. See subscription help.

Can I cancel my subscription at any time?

Yes. Cancel through Apple, Google Play, or the Mileage Quest Dashboard, depending on where you subscribed. Business account owners should contact Support. See the cancellation steps.

Can I control who has access to my mileage information?

If your account is licensed through a business, they can access your documented business trips with your consent. For personal use, only you have access to your mileage information and can decide who to share it with, such as your tax preparer.

How do I delete my account?

To delete your account, please follow the steps below:

Navigate to profile
Scroll to the bottom of the profile page
Tap "Delete Account"
Accept and acknowledge account deletion

Please note, upon deleting your account all data about your account is permenantly deleted and there is no way support can recover your data.

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Contact us

Reach out to us for any questions or concerns.

Email Us

Email support@mileagequest.app or use the support request form for app and account issues.

Submit Support Request

Call Support

Call (877) 955-4667. For app or account troubleshooting, browse the Help Center or submit a support request.

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