Why am I not seeing my calendar events?

Mileage Quest shows eligible calendar events that have a physical address and a start and end time. An all-day event or a virtual meeting link alone will not provide the address needed for a trip.

1. Open the event in the calendar on your phone. Confirm it appears there, has a defined time, and includes a complete physical address in the Location field.
2. If the event includes a video meeting, keep the physical address in the Location field as well. A location that says only “Teams,” “Zoom,” or another virtual service may not appear as a trip destination.
3. Check that the calendar you use is enabled on your phone and in Mileage Quest. See Set up your Calendar.
4. Return to Mileage Quest and look for the event again. If the same event appears twice, see Why am I seeing duplicate events?

If the event is still missing, contact Support with the event date, calendar service, phone model, and whether the event is visible in your phone’s calendar. You may omit private meeting details.