Frequently Asked Questions

​General

  • My account was deleted can it be recovered?

    Unfortunately, no. Once an account is deleted, it is permanently removed from the database.

  • What features are available if I haven’t purchased a subscription?

    Mileage Quest gives you the full suite of features regardless of your subscription. However, free users can only log (save) one trip a day.

  • How do I reset my password?

    You can reset your password from the app at the login page by tapping (Forgot Password?) or from the website.

  • What is the IRS Publication?

    The IRS Publication or specifically Publication 463 is a document by the Internal Revenue Service that establishes what Mileage Reimbursement and Deductions are for a given tax year.

    Mileage Quest aims to provide information to educate subscribers and visitors.

  • Is there an Android version?

    An Android version is being developed and will be released soon.

  • Can I sync my Data with other mileage apps?

    This is not a current option.

  • Can I capture trips from my calendar over a year ago?

    Yes, provided the event has an address.

Settings

  • How do I navigate or exit the help page?

    Simply swipe right (go back) and swipe left (go forward).

  • What is Vacation mode?

    Vacation mode is a setting that allows you to stop Mileage Quest from tracking your trips. 

    The intent is to stop the app from generating trips while on “vacation” or “non-working days”.

  • How do I switch accounts if I work for multiple businesses?

    To switch between accounts, tap on (Profile) and tap (Sign Out) and insert your login credentials at the Sign In page.

  • How do I turn on Dark Mode?

    To turn Dark Mode on, simply go to (Settings) and tap the on/off icon

  • Why am I not seeing certain calendar events?

    Mileage Quest lists events with locations (addresses) which contains a specified period of time. This does not include (all day) events.

    Possible Solution(s)

    • Verify that your event has a location (address).
    • Verify that your event has a specified time frame e.g. (9:00 AM – 10:00 AM).
  • Why are my trips not being logged?

    Mileage Quest uses GPS to determine if you made a trip, thus a permission issue may be preventing the app from functioning correctly.

    Possible Solution(s)

    • Verify that Mileage Quest has access to (Always) track your location.
      • Upon initial installation of Mileage Quest, iPhone only grants (Only While Using the App)
  • Why am I seeing duplicate events?

    If you have multiple calendars that have the same event, Mileage Quest will grab both events.

    Possible Solution(s)

    • Turn off synchronzation with one of your calendars.
    • Delete event from one of your calendars.

Billing & Payment

  • How do I upgrade my subscription?

    For individuals please go to settings and tap on (Manage Subscription) to upgrade.

    For businesses, please contact support to better assist via email at support@mileagequest.app or calling us at 877-955-4667

  • How do I update my billing information?

    You can update your billing information via the app or website dashboard. If you subscribed through the App Store, you can update this directly through your Apple account.

Security & Privacy

  • Can I control who has access to my mileage information?

    If your account is licensed through a business, they will have access to your documented business trips. However, if you use Mileage Quest for personal use, only you have access to your mileage information and can choose who to share it with, such as your tax preparer.

  • Can I review and manage permissions for the app to access my location and other sensitive information?

    Yes, but be aware that if you revoke access to your location and calendar, Mileage Quest will no longer automatically generate reports and synchronize your calendar trips.

  • What type of data does Mileage Quest collect?

    Mileage Quest collects data soley for purpose improving the app and to talior marketing information to you. Mileage Quest does not collect data that can be used to identify you as a person.